Wendys Training Practice Test

What should a server do when taking a food order from customers who have concerns about food allergies?

1. Describe each menu item to customers, including any "secret" ingredients

2. Recommend the safest items on the menu

3. Suggest they consult with a manager

4. Offer a list of ingredients for all items

The correct answer is: Describe each menu item to customers, including any "secret" ingredients

When taking a food order from customers with food allergies, it is crucial for the server to describe each menu item to the customers, including any "secret" ingredients. This is the correct answer because by providing detailed information about the menu items, including any ingredients that may be allergens, the server ensures that the customers can make an informed decision based on their dietary restrictions. Option B, recommending the safest items on the menu, is not the best approach as what may be safe for one customer with allergies may not be safe for another. It is important to provide accurate and specific information about each menu item to cater to the unique needs of the customers. Option C, suggesting they consult with a manager, may not be the most efficient way to handle the situation as the server should be knowledgeable enough to provide information about the menu items themselves. Option D, offering a list of ingredients for all items, while helpful, might be overwhelming for the customers. Describing each menu item with its ingredients allows for a more personalized and attentive service to address the customers' concerns about allergies effectively.